Resources

This section provides you with access to various resources and assistance.

You can access the following resources by clicking on the hyperlinks below:

• Refunds Portal – Registration and Navigation Guide: A step by step guide to assist with registering your claim and uploading information required to enable you to receive your refund distribution.
• GreenID Verification Guide: A step by step guide to in verifying your identity on the GreenID platform.
• Refunds FAQ: Frequently Asked Questions: Information to help answer common questions regarding refund distribution process.

Authorised Representative documents

• Power of Attorney (PoA) statutory declaration document
• Deceased Estate executor statutory declaration document

Once registered, any enquiries should be made through the Refund Portal account by clicking the “Message icon” on the right-hand side of your claims dashboard. 

If you have not yet registered, cannot access your account or require assistance using the portal, you can contact the program support team using the following details:

• Telephone: 1800 320 843
• Email: lifestylecommunities1@deloitte.com.au